LifeAstroAPILifeAstroAPI

Refund and Cancellation Policy

Last updated: 9 June 2026

This Refund and Cancellation Policy applies to all prepaid credit purchases on LifeAstroAPI, operated by Ayanshu Life. By purchasing credits, you agree to the terms below.

1. How billing works

LifeAstroAPI runs on a prepaid credit model — you purchase credits (as a plan or a top-up) and they are deducted from your balance as you make API calls. Indian (INR) subscriptions renew automatically each billing cycle via Razorpay until cancelled; international (USD) subscriptions are charged once and do notauto-renew, so you renew manually to continue. Purchased credits never expire — your balance remains available until you use it.

2. Free plan and trial credits

Trial credits are provided at no charge. There is nothing to refund — you can stop using the Service at any time without any obligation.

3. Refund eligibility for prepaid credits

3.1 Unused credits

  • Within 7 days of purchase: If you have used less than 10% of the purchased credit pack, you may request a credit restoration to your account. Email [email protected] with your account email and order ID.
  • After 7 days, or after >10% usage: Prepaid credits are non-refundable. Since credits do not expire and can be used at any time, partially used or older purchases are not eligible.

3.2 Used credits

Credits deducted for API calls already served are non-refundable, except in the cases listed in section 4 below.

3.3 Enterprise accounts

Enterprise accounts are governed by the terms in your signed order form or master services agreement, which override this section where applicable.

4. When we will restore credits regardless of the above

In the following cases, we will restore equivalent credits to your account. In the event of any eligible dispute, restorations are made as account credits — charges are not reversed to the original payment method.

  • Duplicate or accidental charges: Equivalent credits restored within 5–10 business days of confirmation.
  • Technical error — credits not added: If a payment was successfully processed but credits were not added to your account due to a fault on our side, we will restore the full credit amount within 2 business days of the issue being confirmed.
  • Documented service outage: If a verified outage on our platform caused significant credit loss, affected credits will be restored on request.
  • Unauthorised charge: If you believe a charge was made without your authorisation, please contact us immediately so we can investigate and take appropriate action.

5. How to request a credit restoration

To request credit restoration, send an email to [email protected] with:

  • The email address registered on your LifeAstroAPI account.
  • Your order or invoice ID (visible on your receipt or in Billing → Invoices).
  • A brief description of the issue.

We aim to acknowledge requests within 2 business days and to process approved credit restorations within 5–7 business days. Credits are added directly to your account balance.

6. Applicable law and consumer rights

This policy is governed by the laws of India. As a B2B platform providing digital services to registered businesses and developers, LifeAstroAPI is governed by the following applicable regulations:

  • Information Technology Act, 2000 — governs electronic contracts, digital records, and online transactions in India.
  • Consumer Protection (E-Commerce) Rules, 2020 — requires clear disclosure of refund and cancellation policies, which this document fulfils.
  • FEMA (Foreign Exchange Management Act), 1999 — international payments received from overseas clients are processed in compliance with RBI guidelines for export of software services.
  • GST (Goods and Services Tax) — applicable GST is charged on purchases by Indian-registered entities. Overseas clients (outside India) are invoiced under the zero-rated export of services rules under the IGST Act, 2017.

Under the Consumer Protection (E-Commerce) Rules, 2020 and RBI guidelines applicable to prepaid payment instruments, cash refunds or direct reversals to the original payment method are not mandated for prepaid digital credit purchases once the order is fulfilled. Accordingly, restorations under this policy are made as account credits.

Nothing in this policy limits any rights you may have under applicable mandatory law in your jurisdiction.

7. Taxes

Where GST or other taxes were collected, the tax component will be handled in accordance with applicable Indian tax law at the time of any credit restoration. Non-recoverable transaction fees charged by payment processors are not restored.

8. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer — most billing concerns are resolved faster through direct communication. Accounts subject to a chargeback may be suspended pending investigation.

9. Contact

For any questions regarding this policy, email [email protected] or use our Contact Us page.